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Brighton Enterprise


Oxford Global Terms & Conditions

Health Disclaimer

The Site is not intended to provide diagnosis, treatment or medical advice and products and information on our website must not be taken as a treatment, prevention or cure for any medical condition.

Always seek medical advice/treatment for any health concern that you may have.

If you take prescription medicine notify your doctor of herbal/nutritional supplements to ensure that they do not interact with your treatment.

Do not exceed the recommended dosage of products.

Trading Disclaimer

If items are not in stock orders will be refunded in full if we are unable to obtain the ordered items from our suppliers.

If the price, weight or description of any product has been incorrectly described we reserve the right to amend as appropriate and refund the cost of the item in question.

Complaints Procedure

In the unlikely event of a complaint please email specifying the nature of the complaint and providing details of your order including the date and order number.

We will respond to your complaint promptly within 1 or 2 working days -sometimes we have to contact couriers for tracking info.

Refunds

You have the right to cancel an order within 14 days of receiving the goods. If you cancel an order please send an email to us and return the goods unopened whereupon we will refund back to the credit/debit card account used to make the payment. If you return the goods unopened you must accept the cost of postage and packaging. If you are returning the goods due to a mistake by us we will take of cost of postage and packaging.

Orders not received

If a customer does not receive an order if you fail to inform us about this within 21 days of the order date we will not resend the order.
We will re-dispatch an order after 21 days from the dispatch date (not including bank holidays). For overseas orders the re-dispatch time is 28 days.

Payment Methods

We accept payment by credit/debit card and PayPal.

Delivery

Legally we have 30 days to complete the order. Over 90% of orders are dispatched within 2-3 days.

Orders are sent by Royal Mail or couriers for large orders.

Cost Of Delivery

We only charge the cost of packaging and delivery - no profit is made on the postage/shipping charge.

Data Protection and Privacy

We do not pass customer's details to 3rd parties other than payment/transaction handling company (e.g.Paypal) to verify your details.

We do not have access to your credit/debit card details since this is sent directly to our Payment Service Provider.

Our shopping cart requires a cookie that holds information about the order - by placing an order you consent to this.

We do not pass your number to any external organisations.

Health & Safety

Always read the manufacturers instructions. The packaging will state if nuts or traces of nuts may be present in any product.

Law

Oxford Global Commerce Ltd is a registered private limited company - No.9838565. The law of England & Wales is applicable to our sales.


 
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